NW Music Privacy Policy

Thank you for checking out NW Music, North Idaho’s premiere music destination! We are committed to protecting your online privacy. This is how we collect, use and protect the information that you provide to us through various sources. By accessing our web information you agree to the terms of this Privacy Policy.

We may modify this Privacy Policy at any time, so please check it as you do business with us.

What Information Do We Collect?

• Your Information

We accept and store any information that you share or submit to us through various means, whether it be in-person contact, online shopping, store giveaways, events, emails, social media and other forms of communication/ contact. This may include name, address, phone number, email address, credit or debit card and payment information, expiration date, CVV code, billing address and other personal information.

• Phone contact

We love to speak with our customers! Communications with you are not shared with the general public without your express consent.

• Web Site Use

We collect and analyze technical information about how customers interact with the Sites including, but not limited to, IP addresses, MAC address or other device identifier, browser types, operating systems, pages and content viewed and clicked, links, the state and country from which you access the websites, dates and times of your visit, and other information.

Google Analytics: we may use Google Analytics to evaluate use of the Sites for our internal purposes such as evaluating usages of the Sites. To learn how Google Analytics collects and processes data, please visit: “How Google uses data when you use our partners’ sites or apps” located at https://www.google.com/policies/privacy/partners.

• Cookies

Like many websites, we utilize a standard technology called "cookies" to differentiate you from other shoppers and to store and retrieve information about your interaction with the website, like the items in your shopping cart or wishlist for example. A cookie is a small text file that is placed on your computer when you access the Sites and allows us to recognize you each time you visit. We may use cookies to: (1) enhance or personalize your usage of the Sites and shopping experience; (2) allow you to use the Sites without having to re-enter your user name and password; (3) monitor the Sites usage; (4) manage the Sites; and (5) improve the Sites and our products and services, including providing you with interest-based ads. For more information on our advertising, see below “Internet-Based Advertising.”

If you choose, you can set your browser to reject cookies or you can manually delete individual cookies or all of the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on the Sites, or that we may put on the Sites in the future. Note that browser-management tools for cookies are outside of our control and we cannot guarantee their effectiveness.

• Email and Contact Forms

We may collect, store, and use any information that you submit via email or any of the forms on the Sites. We may also collect information about email communications such as confirming that an email was opened or which links were clicked.

• Suspicious Activity

To protect customers, the public and our business against risks and crime, we may collect personal information to prevent and detect fraud and abuse in order.

How We Use Information

We use collected information for the purpose of administering our business activities such as completing and tracking orders, customer service, communicating with customers, administering giveaways and other promotions, customizing the shopping experience, troubleshooting, improving the website design and functionality, and other business uses. We may use the address information you provide with Google Maps APIs, to simplify address entry and to ensure that the address is formatted in the best possible way for our shipping partners. You can find Google's Privacy Policy here. From time to time, we may send you promotional messages by mail or email. You will always have the option to opt out of such communications (see below).

We may combine the information we collect through cookies, web beacons, or other technology tools with other information we have collected from you or information from other sources.

We do not intentionally share your information with third parties except as required by law or to facilitate business operations (such as shipping partners and payment processors).

Interest-Based Advertising

We may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect information about your visits to the Sites and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to the Sites and elsewhere over time. Other companies may also use such technology to advertise on the Sites.

You have the choice to tell us not to collect and use this information, and in some jurisdictions, we will only engage in interest-based advertising if you opt-in. If you would like more information about this practice and to know your choices concerning interest-based ads, visit:

https://www.aboutads.info/choices or

https://www.networkadvertising.org/choices/

We Protect Your Information

In order to protect your information, we maintain reasonable and appropriate measures designed to maintain information we collect in a secure manner. We have put in place appropriate electronic, physical, and administrative safeguards. Still, even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances.

If you suspect a data breach, please contact us by emailing [email protected] or calling us at 208-667-6200.

How To Review or Correct Your Information

We respect your right to access and correct your personal information. To review or correct your personal information, or to change your communication preferences, please call us at 208-667-6200. Our Sales Team will be glad to help. You may choose to stop receiving promotional communications at any time. If you have subscribed to any of our email newsletters, you may unsubscribe anytime.

Children

The Sites are not directed to children and we do not knowingly collect any personal information from children under the age of thirteen without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us promptly as described below, and we will endeavor to investigate and delete such information from our systems.

Links to Other Websites

NW Music is not responsible for the content or practices employed by other websites that are linked to/from the Sites, including but not limited to, payment processing sites like PayPal and Hyperwallet and social media sites like Facebook, YouTube, Twitter and TikTok, which may have privacy policies that differ from our own. When you use a link to go from the Sites, including but not limited to, our website to another website, our privacy policy is no longer in effect. We are not responsible for the activities and practices that take place on these websites. Accordingly, we recommend that you review the privacy policy posted on any external site before disclosing any personal information. Please contact those websites directly if you have any questions about their privacy policies.

Do Not Track (DNT)

This is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium, or W3C, has not yet established universal standards for recognizable DNT signals, and therefore we do not recognize DNT.

Accessibility

If you have a disability and would like to access this Privacy Policy in an alternative format, please contact us by calling us at 208-667-6200.

Visitors from Outside the United States—Cross-Border Transfer

Our site are hosted in the United States. If you are visiting our site from outside the United States, your information may be transferred to, stored and processed in the United States in accordance with this Privacy Policy. The data protection and other applicable laws of the United States may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. Your information may be available to government authorities under lawful orders and law applicable in such jurisdictions. By using our site and/or providing personal information to us, you consent to transfer of your information to us as described in this Privacy Policy.

Right to Lodge Complaints

We are transparent about the ways in which we collect and use personal information and welcome your questions and concerns. If you have any concern or complaint about the way we handle your personal information, please contact us as described below. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or in the United States. For information on how you can file a privacy complaint with the Federal Trade Commission, please visit: https://www.ftccomplaintassistant.gov/

Your Consent

By using our website you consent to our collection and use of your personal information as described in this Policy. If we change our policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

Contact Information

If you have questions or concerns about this Privacy Policy or how we collect and use the information of our customers, you can contact us:

• Email: [email protected]
• Regular Mail:
  NW Music, 6055 N. Sunshine St., Coeur d’Alene, Idaho 83815
• Telephone: 208-667-6200

Information We Collect

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). Personal information does not include publicly available information from government records or deidentified or aggregated consumer information.

We collect the following information:

• Identifiers

Real names, aliases, postal addresses, unique personal identifiers, online identifiers, Internet Protocol addresses, email addresses, account names, Social Security numbers, driver's license numbers, and other similar identifiers.

• Personal Information

Names, signatures, Social Security numbers, addresses, telephone numbers, driver's license or state identification card numbers, bank account numbers, credit card numbers, debit card numbers, and other financial information.

• Commercial Information

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

• Internet and Network Activity

Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

We obtain the personal information listed above from forms you complete or products and services you purchase, and by observing your actions on our Sites.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following purposes:

• To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
• To provide, support, personalize, and develop the Sites, products, and services.
• To create, maintain, customize, and secure your account with us.
• To process your requests, purchases, transactions, and payments and prevent transactional fraud.
• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
• To personalize your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through the Sites, third-party sites, and via email or text message (with your consent, when required by law).
• To help maintain the safety, security, and integrity of the Sites, products and services, databases and other technology assets, and business.
• For testing, research, analysis, and product development, including to develop and improve the Sites, products, and services.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

Right to Know

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or sharing that personal information.
• The categories of third parties with whom we share that personal information.
• The specific pieces of personal information we collected about you (also called a data portability request).
• If we shared or disclosed your personal information for a business purpose, two separate lists disclosing:

• the sharing, identifying the personal information categories that each category of recipient purchased; and
• disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

You can exercise your right to know by submitting a privacy request or by calling us at 208-667-6200.

Right to Delete

You have the right, subject to applicable laws, to request that we delete or restrict access to your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request or need to retain it for legally permitted purposes and this will be explained to you if necessary.

You can exercise your right to know by submitting a privacy request or by calling us at 208-667-6200.

Verifying Your Request

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us. Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.

We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

We will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance, specifically using JSON.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Right to Opt-Out -- Do Not Sell My Personal Information

If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the "right to opt-in") from either the consumer who is at least 13 but not yet 16 years of age, or the parent or guardian of a consumer less than 13 years of age. Consumers who opt-in to personal information sales may opt-out of future sales at any time.

To exercise the right to opt-out, you (or your authorized representative) You can by submit a request by emailing [email protected] or by calling us at 208-667-6200.

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales.

You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on our website and update the notice's effective date. Your continued use of our site following the posting of changes constitutes your acceptance of such changes.